Privacy Policy
Effective Date: 30 June, 2025 Applies to: https://theinnercompass.co.uk At The Inner Compass, we respect and protect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services
1. Information We Collect
We may collect and process the following types of personal data:
• Contact Information: Name, email address, phone number
• Booking Details: Appointment type, preferred time, and session notes
• Payment Information: Processed securely via third-party platforms (e.g. Wix Payments, Stripe, PayPal); we do not store your payment details
• Technical Data: IP address, browser type, and device information via cookies and analytics tools
• Communication: Emails, contact form messages, and booking requests
2. How We Use Your Information
We use your personal information to:
Confirm, manage, and deliver booked sessions or courses
Respond to your enquiries and provide customer support
Send essential updates or reminders about your appointments
Improve the performance and content of our website
Fulfill our legal, financial, and regulatory obligations
All services are for personal development and wellness purposes only.
3. Legal Basis for Processing
We process your information under one or more of the following bases:
Your consent
To perform a contract with you (e.g. booked sessions)
To comply with legal obligations
For our legitimate interests, such as improving services
4. Sharing Your Information
We will never sell or rent your information.
We may share it only with:
Payment processors (e.g. Stripe, PayPal)
WordPress Woocommerce and Amelia booking or email tools (e.g. Amelia Bookings, Google Calendar)
Legal authorities, if required by law
All third-party providers are GDPR-compliant and handle data securely.
5. International Data Transfers
Some of our service providers (e.g. Wix, Google) may store or process your data outside the UK/EEA. We ensure appropriate safeguards are in place, in line with UK GDPR, to protect your information.
6. Your Data Rights
We may share it only with:
• Access the data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time (where applicable)
• Object to certain processing activities
• File a complaint with the UK Information Commissioner’s Office (ICO) To exercise your rights, please contact us using the details at the end of this policy.
7. Data Security & Retention
We implement industry-standard security practices to safeguard your personal data. We only retain your data as long as needed for the purposes it was collected, or as legally required.
8. Age Restrictions & Child Data
Our services are intended for users aged 18 and over. We do not knowingly collect or process personal data from anyone under the age of 13. If you believe we may have collected data from a minor, please contact us immediately to request deletion.
9. Cookies
This website uses cookies to enhance user experience and gather anonymous analytics. You can modify or block cookies in your browser settings. You can also change or withdraw cookie preferences at any time by clicking ‘Cookie Settings’ in the footer.
10. External Links
Our website may contain links to third-party websites (e.g. Instagram). We are not responsible for the privacy practices of external sites. Please review their policies before submitting any personal data.
11. Updates to This Policy
We may update this policy from time to time. Any changes will be posted here with an updated effective date.
12. Data Controller
The data controller is: The Inner Compas, Belvedere Row Apartments, Fountain Parkway, W12 7JF
Email: privacy@theinnercompass.co.uk
13. Contact Us
If you have any questions or concerns regarding your privacy, contact us at:
Email: privacy@theinnercompass.co.uk – Subject Line: “GDPR Request”